Refund policy

We want you to love training with StrikeLab. If something isn't right, we'll make it right. This policy explains how returns, replacements and refunds work.

30-day money-back guarantee

You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at shopstrikelab@gmail.com with your order number and the reason for your return. We'll reply within 24–48 hours with return instructions and the return address. Please don't send items back without contacting us first. Returns sent without a return authorization can't be accepted.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos or a short video showing the issue. We'll send a free replacement or issue a full refund, whichever you prefer. You won't need to pay for return shipping on damaged, defective or incorrect items.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping costs. We recommend using a trackable shipping service, as we can't guarantee we'll receive your return. Original shipping charges (if any) are non-refundable.

Items we can't accept

  • Items that have been used, damaged through misuse, or modified
  • Items returned without their original packaging or all included parts
  • Gift cards

Exchanges

Ordered the wrong height or product? The fastest way is to return the original item and place a new order for the one you want. Get in touch and we'll help you through it.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at shopstrikelab@gmail.com.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

Questions

Reach our team any time at shopstrikelab@gmail.com. We reply within 24 hours, 7 days a week.